The Invisible Organization Is Now Available!

The Invisible Organization Is Now Available!

Announcement As of today, May 22nd, 2015, my new book: The Invisible Organization has been published and is available on Amazon.com. Click HERE to order. Some of you know that I have spent nearly 2 years writing this book, I threw away the first draft and restarted it with a...
by May 22, 2015 No Comments
The Invisible Call Center

The Invisible Call Center

Communication What Most Call Centers Look Like Call centers are an expensive proposition. Most are built with a ton of capital equipment and ample bandwidth for lots of phone lines. Dozens or hundreds of desks, chairs, phones, headsets, paperclips, pencils clutter the expensive...
by Nov 1, 2014 No Comments
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