The Hero Lesson

The Hero Lesson

Communication When I first started my work life as a junior engineer for Digital Equipment Corp back in 1977, I was assigned to a senior engineer, let’s call him Bill. Bill had a photo on his desk of his beautiful wife and himself clinking umbrella drinks on some exotic...
by Nov 30, 2014 No Comments
The Invisible Call Center

The Invisible Call Center

Communication What Most Call Centers Look Like Call centers are an expensive proposition. Most are built with a ton of capital equipment and ample bandwidth for lots of phone lines. Dozens or hundreds of desks, chairs, phones, headsets, paperclips, pencils clutter the expensive...
by Nov 1, 2014 No Comments
The Traveler and the Limo Driver

The Traveler and the Limo Driver

Communication Today I woke at 5:00 a.m., slightly earlier than my usual 5:30 wake-up time, to meet my limo for a trip to the airport. I am off on yet one more business trip where the objective, if met, will result in moving my own efforts closer to success. But today was different...
by Aug 1, 2014 No Comments
The Elephant’s Dilemma

The Elephant’s Dilemma

Communication As a little boy, I loved going to the circus with my dad. It was Saturday and we stood in line in front of the animal tents, waiting to buy a ticket. I noticed the elephants were right in front of us. I always loved elephants and have been fascinated by stories of...
by Mar 20, 2014 No Comments
The Entrepreneur’s 10 Commandments

The Entrepreneur’s 10 Commandments

Communication Is it easier or harder to start a company in 2014 than it was in 1985? This became the basis for a fun conversation among my friends and me as we enjoyed a good meal at a nice restaurant. As our evening progressed, the laughter drowned out the waiter as we shared...
by Feb 6, 2014 No Comments
The Golden Age of Failure

The Golden Age of Failure

Communication It’s bad, it’s tragic, it’s even horrible. To fail that is.  Seems like there’s a lot of it these days. Banks failing, cities and towns failing – even kids failing in school. How could any of this be good? Some Interesting Failures What...
by Dec 30, 2013 No Comments
Malcare WordPress Security